Complaint Policy for ohmTown (ohmtown.com):
1. Introduction This Complaint Policy aims to guide users of ohmTown on how to submit complaints about the content on our platform, including but not limited to news articles, comments, and multimedia content. Our commitment is to maintain a high standard of integrity and reliability in the content we aggregate and present.
2. Scope of Complaints Complaints can be made regarding:
- Inaccuracy of Information
- Plagiarism or Copyright Infringement
- Offensive or Inflammatory Content
- Privacy Breach or Defamation
- Misrepresentation or Bias
3. How to Make a Complaint To lodge a complaint:
- Fill out the complaint form available on our website (tbd).
- Provide specific details of the content in question, including the URL.
- Clearly state the reason for your complaint.
- Include any supporting evidence, if available.
4. Complaint Review Process Upon receiving a complaint, the following process will be followed:
- Acknowledgment: We will acknowledge receipt of your complaint within 3 business days.
- Assessment: The complaint will be reviewed by our content team to assess its validity.
- Investigation: If necessary, a thorough investigation will be conducted.
- Resolution: We aim to resolve complaints within 15 business days.
- Notification: You will be informed of the outcome of your complaint.
5. Escalation If you are not satisfied with the resolution:
- You may request a review by our senior editorial team.
- This request must be made within 7 days of the initial resolution.
6. Confidentiality All complaints will be handled with strict confidentiality and in compliance with applicable data protection laws.
7. Record Keeping We maintain records of all complaints for a period of two years to ensure transparency and accountability.
8. Changes to the Complaint Policy This policy may be updated periodically. Users are encouraged to review it regularly to stay informed of any changes.
9. Contact Information For any questions or additional information regarding this policy, please contact the Mayor of ohmTown at firstname.lastname@example.org and provide as much information as possible regarding your inquiry.