How Client Portals Improve Your 3D Printing Service
AnonymousMemberApril 6, 2021 at 8:20 AM
A big challenge for any 3D printing service is how to attract and retain quality engineering business. I experienced this first hand when I founded and ran Manulith, a digital fabrication and 3D printing service in Detroit back in 2014. At the time, I was using a contact form on my website as the main way for interested potential clients to submit projects. If we proceeded forward with the project, then the client and I would mainly work over email. In short, it was messy. Collaborating over email threads was not an efficient process for digital fabrication projects. It quickly became disorganized and unruly and I knew I needed a better solution.
I researched for alternative solutions to the contact form and could not find one. I decided to contact other people in my network to see what they were using. Through connections, I ultimately spoke with over 100 fabrication shops that offered 3D printing, CNC, and other similar services to see if they were experiencing the same issues I was. During a 5 month period, I personally interviewed and spoke with shop floor managers, business owners, and application engineers across the industry. Did other business 3D printing owners experience
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