• FAR Weekly

  Customer experience: What is it and why is it needed?

  Posted by on December 23, 2020 at 12:19 AM

  

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  Martha Dorris, founder & CEO, Dorris Consulting

  This week on Amtower Off Center, host Mark Amtower interviews Martha Dorris, a former federal executive and well known customer experience (CX) advocate and expert.

  Topics discussed include:

  what is CX and why it is needed CX attributes and challenges how it fits in Federal agencies and why more is needed GPRA, Best Places to Work in Government and CX the annual Service to the Citizens awards why industry needs to pay attention

  Original URL

  https://federalnewsnetwork.com/amtower-off-center/2020/12/customer-experience-what-is-it-and-why-is-it-needed/

  replied 2 years, 1 month ago 0 Member · 0 Replies
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